Terms & Conditions & Privacy Policy

Effective date: August 27, 2026 Last updated: August 27, 2026

This document contains the Terms and Conditions governing our transportation services and our Privacy Policy explaining how we collect, use, disclose, retain, and protect personal information.

The Services are offered by:

OTOMG Enterprise Inc. DBA: New York Bus Company USDOT No.: 2952551 MC No.: 999702 New York State DOT No.: 39915

Federal operating status and authority may be reviewed through the Federal Motor Carrier Safety Administration’s public records. The Company may use properly licensed and insured affiliates, independent carriers, subcontractors, or other transportation providers when reasonably necessary to perform a reservation. When another carrier performs a trip, that carrier remains responsible for operating its vehicle and complying with laws applicable to its operations.

2.1 Quotes

Unless a quote states otherwise, a quote is an estimate based on the itinerary, passenger count, vehicle type, dates, times, routing, service details, and other information supplied by the Customer. A quote is not a confirmed reservation and does not guarantee price or vehicle availability. Quotes may expire, and rates may change until the Company issues a written confirmation and receives any required payment or deposit.

2.2 Accurate information

The Customer must provide complete and accurate contact information, passenger count, luggage requirements, pickup and destination details, flight information, accessibility needs, and itinerary. The Customer is responsible for added cost, delay, or inability to perform caused by incomplete, inaccurate, or late information.

2.3 Confirmation and deposit

A reservation is confirmed only when the Company issues written confirmation and receives the required deposit, authorization, or payment. Deposits are applied to the reservation balance and are nonrefundable except where the confirmation expressly states otherwise or applicable law requires otherwise.

2.4 Vehicle requests

Vehicle photographs and descriptions are illustrative. A requested make, model, color, age, configuration, amenity, or luggage capacity is not guaranteed unless expressly confirmed in writing. The Company may substitute a vehicle of comparable or greater passenger capacity when reasonably necessary, subject to availability and applicable law.

2.5 Changes

Requested changes are not effective until accepted by the Company in writing. Changes may require a revised rate, additional deposit, different vehicle, or new cancellation deadline. Material itinerary, date, time, vehicle, passenger-count, or service changes may be treated as a cancellation and new reservation.

3.1 Accepted payment methods

Services may be billed to an approved account or an authorized payment card. The Company accepts American Express, Mastercard, Visa, and Discover, subject to processor availability.

3.2 Authorization

The Customer authorizes the Company to charge the payment method on file for the confirmed price and all additional amounts properly due under these Terms, including wait time, overtime, extra stops, tolls, parking, airport or venue fees, cleaning, damage, and other trip-related charges. The Customer represents that the Customer is authorized to use the payment method provided.

3.3 Payment deadline

Unless the confirmation states otherwise, the full remaining balance is due before the scheduled service date. The Company may cancel or decline to perform an unpaid reservation without waiving amounts already due under the applicable cancellation policy.

3.4 Fuel surcharge

A 15% fuel surcharge will be added to the base fare unless the written quote or confirmation expressly states that it is included. The fuel surcharge is a Company charge and is not a gratuity paid to the driver.

3.5 Gratuity

Gratuity is discretionary. Driver gratuity (also known as a tip) is not included in the fare. Any voluntary gratuity may be paid directly to the driver.

3.6 Additional charges

The Customer is responsible for charges not included in the quoted base price, including, as applicable: meet-and-greet service; airport, port, venue, permit, congestion, or facility fees; tolls; parking; ferries; lodging; driver travel time; deadhead or garage-to-garage time; additional mileage; requested equipment; cellular or communication expenses; holiday or peak-period surcharges; itinerary changes; additional stops; wait time; overtime; cleaning; damage; and other reasonable expenses incurred in performing the reservation.

3.7 Currency and taxes

Charges are billed in U.S. dollars. Any lawful taxes, assessments, or government-imposed charges will be added where applicable. If a quote references another currency, conversion will be based on the rate or method disclosed at booking or, if none is stated, the Company’s reasonable rate at the time the charge is processed.

3.8 Card disputes and collection costs

Before initiating a payment dispute, the Customer should contact the Company promptly and provide a reasonable opportunity to review the charge. The Customer remains responsible for undisputed amounts and valid charges. To the extent permitted by law, the Customer is responsible for reasonable collection costs arising from overdue, returned, or reversed payments.

4.1 Grace periods

Unless the confirmation states otherwise, the grace period is:

• Commercial airport pickup: 45 minutes after the verified flight arrival time, or after the scheduled pickup time if no valid flight information was provided.
• All other pickups: 30 minutes after the scheduled pickup time.

For airport pickups, the applicable pickup point, terminal access rules, and start of wait time may vary by airport and service type. The Customer must provide accurate flight information and promptly advise the Company of known changes.

4.2 Wait time

After the applicable grace period, wait time is charged at the vehicle’s prevailing hourly rate. Unless the confirmation provides a different billing increment, any started hour is billed as a full hour. Wait time does not guarantee that the vehicle can remain beyond the scheduled period when doing so would conflict with law, driver-hours limitations, venue restrictions, or another confirmed service.

4.3 Flight delays and schedule changes

The Company will make reasonable efforts to monitor a flight when correct flight information is provided. Flight monitoring does not guarantee vehicle availability after a substantial delay, diversion, cancellation, terminal change, or rescheduling. If a passenger’s arrival method or schedule changes, the Customer should notify the Company at least two hours before the local vehicle dispatch or travel time whenever reasonably possible. Additional charges or a replacement reservation may apply.

4.4 Additional and off-route stops

Unscheduled or off-route stops require driver and dispatcher approval and are subject to safety, parking, route, and schedule limitations. Stop fees, added mileage, tolls, and wait time may apply. A 15-minute stop grace period applies only when expressly allowed by the Company; time beyond that period is charged at the applicable hourly rate, generally in 60-minute increments.

Hourly, charter, and event reservations are billed at the rate or package confirmed at booking and are subject to any stated minimum hours. Unless the confirmation states otherwise, partial hours are rounded up to the next full hour. Billable time may include garage-to-garage time, positioning time, driver travel, legally required rest or relay arrangements, and time caused by Customer-requested itinerary changes.

The Customer must build reasonable travel time into the itinerary. The Company does not guarantee arrival by a particular time where delays result from traffic, weather, security procedures, passenger delays, road closures, governmental action, venue operations, or other circumstances outside the Company’s reasonable control.

6.1 Vans

Unless a stricter written policy is disclosed at booking, cancellation or material change of a van transfer, hourly charter, or event reservation within 96 hours of the scheduled pickup time results in a charge of 100% of the confirmed reservation amount.

6.2 Minibuses and motor coaches

Unless a stricter written policy is disclosed at booking, cancellation or material change of a minibus or motor-coach hourly charter or event reservation within 30 calendar days of the scheduled pickup date results in a charge of 100% of the confirmed reservation amount.

6.3 Earlier cancellations

For cancellations made before the applicable full-charge period, the deposit remains nonrefundable unless the confirmation states otherwise. The Customer is also responsible for nonrecoverable expenses and third-party charges already incurred specifically for the reservation.

6.4 Multi-day, peak-date, and special-event reservations

Multi-day trips, holidays, major events, conventions, large group movements, and reservations requiring special permits, lodging, additional drivers, or third-party equipment may carry different deposit and cancellation rules. Those rules will control when disclosed in the quote or confirmation.

6.5 Passenger-count reductions

A reduction in passenger count, vehicle count, service hours, or itinerary does not automatically reduce the confirmed price. Any price adjustment must be approved in writing and may be subject to the cancellation terms above.

6.6 No-show

A “No-Show” occurs when the passenger fails to appear at the designated pickup location, cannot be reached using the contact information provided, or fails to contact the Company within 60 minutes after the scheduled pickup time, subject to any airport grace period stated above. A No-Show is charged at 100% of the reservation amount, plus applicable wait time, parking, tolls, service fees, and other incurred charges.

To avoid a No-Show, call 516-928-4844 or, from outside the United States and Canada, +1 516-928-4844 immediately if you cannot locate the vehicle or driver.

7.1 Conduct and safety

Passengers must comply with the driver’s reasonable safety instructions and all laws. The driver may refuse to transport or may remove, at a safe location and to the extent permitted by law, any person whose conduct is unlawful, threatening, violent, abusive, severely disruptive, unsafe, or likely to damage the vehicle or endanger others. No refund is due when service is refused or ended for such conduct.

7.2 Prohibited conduct and items

Smoking, vaping, illegal drugs, weapons prohibited by law, hazardous materials, and unlawful activity are prohibited in Company vehicles. Alcohol may be possessed or consumed only when expressly authorized in advance, lawful for every participating passenger, and permitted by the operating carrier. The Company may prohibit alcohol on any trip.

7.3 Seat belts, child restraints, and minors

Passengers must use available seat belts and restraints as required by law. The Customer is responsible for requesting an appropriate vehicle and supplying and properly installing child safety seats unless the Company expressly agrees otherwise in writing. Minors must be supervised by a responsible adult. The Company does not provide childcare or custodial supervision.

7.4 Luggage and personal property

The Customer must disclose unusual, oversized, excessive, valuable, or specialized luggage and equipment before booking. Items must be safely stowed and may be refused if they exceed capacity or create a safety risk. Passengers should not place cash, jewelry, medication, identification, electronics, or other valuables in unattended or checked luggage.

7.5 Accessibility and service animals

Customers should disclose mobility, accessibility, lift, securement, or other accommodation needs as early as possible so an appropriate vehicle and service plan can be arranged. The Company will handle accommodation requests and service animals in accordance with applicable law. Fraudulent representation of a pet as a service animal is prohibited where unlawful.

7.6 Compliance with driver-hours and vehicle laws

Itineraries are subject to applicable driver-hours, rest, vehicle-size, weight, parking, route, and safety requirements. The Company may revise routing, timing, driver assignments, or equipment when reasonably necessary for legal or safe operation. Added drivers, lodging, mileage, or other costs required by a Customer-requested itinerary are the Customer’s responsibility when disclosed and approved.

The Customer is responsible for loss, damage, excessive cleaning, biohazard remediation, or extraordinary expense caused by the Customer or any passenger in the Customer’s party, excluding ordinary wear and tear. This may include damage to seats, windows, doors, electronics, fixtures, exterior surfaces, or equipment; smoking remediation; stains; excessive trash; and cleaning resulting from illness or bodily fluids.

The Company may charge the reasonable cost of inspection, repair, replacement, cleaning, vehicle downtime, towing, or other directly related loss, to the extent permitted by law. The Company will provide supporting information upon reasonable request.

Passengers are responsible for their baggage and personal belongings. The Company is not an insurer of personal property and is not responsible for items left in a vehicle or for loss or damage not caused by the Company’s negligence or willful misconduct. Any liability that cannot lawfully be excluded remains subject to applicable law.

The Company will make reasonable efforts to locate reported lost property. Storage, shipping, delivery, or return costs are the owner’s responsibility. Unclaimed items may be disposed of, donated, or delivered to authorities after a reasonable holding period, subject to applicable law. Perishable, hazardous, or illegal items may be disposed of immediately.

The Company will use commercially reasonable efforts to perform the confirmed Services but cannot guarantee uninterrupted service or exact arrival and completion times. The Company may substitute equipment, drivers, routes, or qualified operating carriers when reasonably necessary.

The Company is not liable for delay, cancellation, missed connection, or failure to perform caused by events beyond its reasonable control, including severe weather, flooding, fire, traffic, collision, road closure, mechanical failure despite reasonable maintenance, labor disruption, public emergency, epidemic, pandemic, governmental order, security event, war, terrorism, civil disturbance, utility or communications failure, airport or venue action, or acts or omissions of passengers or third parties (“Force Majeure Event”).

If a Force Majeure Event occurs, the Company may suspend, modify, reschedule, substitute, or cancel affected service. Any refund or credit will be determined by the amounts the Company can reasonably recover after deducting service already performed and nonrecoverable expenses, except where applicable law requires otherwise.

Nothing in these Terms excludes liability that cannot legally be excluded, including liability resulting from the Company’s gross negligence, reckless conduct, or willful misconduct where such exclusion is prohibited.

The Customer should report any service concern, property claim, injury, or billing dispute promptly and provide reservation details and supporting documentation. Delay in reporting may impair the Company’s ability to investigate, but does not shorten any nonwaivable legal period.

To the fullest extent permitted by law, the Company is not liable for indirect, incidental, special, exemplary, punitive, or consequential damages, including lost profits, lost business, loss of enjoyment, or the cost of a missed flight, train, cruise, event, appointment, or connection. To the fullest extent permitted by law, the Company’s aggregate contractual liability arising from a reservation will not exceed the amount paid to the Company for the affected portion of the Services. These limitations do not apply where prohibited by law.

To the fullest extent permitted by law, the Customer agrees to defend, indemnify, and hold harmless the Company and its owners, officers, employees, agents, affiliates, and contractors from third-party claims, liabilities, damages, fines, penalties, and reasonable costs arising from: (a) the Customer’s or a passenger’s unlawful, negligent, or willful conduct; (b) breach of these Terms; (c) damage caused by the Customer’s party; or (d) inaccurate information or instructions supplied by the Customer. This obligation does not apply to the extent a claim is caused by the Company’s negligence, gross negligence, or willful misconduct, as determined under applicable law.

13.1 Transactional communications

By providing a telephone number or email address, the Customer authorizes the Company and its service providers to send communications reasonably related to a quote, reservation, payment, pickup, trip status, customer-service request, safety issue, or account. Message and data rates may apply. Consent to receive marketing communications is not a condition of purchasing Services.

13.2 Marketing text messages

Marketing text messages will be sent only with any consent required by applicable law. Message frequency may vary. Reply STOP to opt out. The Company will also honor other reasonable requests that clearly communicate a desire to stop automated texts. Reply HELP for help or contact the Company directly. Opting out of marketing texts does not prevent necessary nonmarketing communications where permitted by law.

13.3 Email opt-out

Marketing emails will include an unsubscribe method where required. A recipient may also reply UNSUBSCRIBE. The Company will process valid commercial-email opt-out requests within the period required by law. Transactional or relationship emails may continue when necessary to administer a reservation or account.

13.4 Mobile information and sharing

Mobile opt-in data, consent records, and telephone numbers collected for SMS messaging will not be sold or shared with third parties or affiliates for their own marketing or promotional purposes. The Company may disclose such information to vendors that help deliver messages or operate the Services, subject to appropriate restrictions, and when required by law.

13.5 Privacy notice

The Company’s separate Privacy Policy explains how personal information is collected, used, disclosed, retained, and protected, and describes applicable privacy choices. These Terms do not replace that Privacy Policy.

The Company and any operating carrier will maintain insurance required by applicable law. For certain venues, events, organizations, contracts, or unusual activities, the Company may require the Customer to provide evidence of insurance, additional-insured status, waivers, permits, or other documentation. Any such requirement will be communicated for the reservation. Nothing in this section shifts the operating carrier’s nonwaivable legal insurance obligations to the Customer.

These Terms and each reservation are governed by the laws of the State of New York, without regard to conflict-of-law principles, and by applicable federal law. Subject to any mandatory law to the contrary, the parties consent to exclusive jurisdiction and venue in the state or federal courts located in New York State in a county with a reasonable connection to the Company or the Services.

Before filing a lawsuit, the parties agree to attempt in good faith to resolve the dispute by written notice describing the issue and requested resolution, followed by at least 30 days for investigation and informal resolution. This requirement does not prevent either party from seeking urgent injunctive relief or pursuing a claim before a deadline expires.

16.1 Entire agreement

These Terms, together with the applicable quote, confirmation, invoice, itinerary, privacy policy, and any signed service agreement, constitute the agreement concerning the reservation.

16.2 Severability

If any provision is held invalid or unenforceable, it will be enforced to the maximum extent permitted and the remaining provisions will remain in effect.

16.3 No waiver

Failure to enforce a provision on one occasion is not a waiver of that provision or any other provision.

16.4 Assignment

The Customer may not assign a reservation or these Terms without the Company’s written consent. The Company may assign its rights or arrange performance through an affiliate or qualified operating carrier, subject to applicable law.

16.5 Headings and electronic records

Headings are for convenience only. Electronic confirmations, signatures, authorizations, and records have the same effect as paper records to the extent permitted by law.

16.6 Changes to these Terms

The Company may update these Terms prospectively. The version accepted when a reservation is confirmed will govern that reservation unless the parties agree in writing to a change or applicable law requires otherwise. Updated online terms will not retroactively change a confirmed reservation without notice and agreement.

For reservation assistance, service concerns, cancellation notices, or questions about these Terms, contact:

New York Bus Company / OTOMG Enterprise Inc. Telephone: 516-928-4844 Outside the United States and Canada: +1 516-928-4844

Cancellation or change requests are effective only when received and acknowledged by the Company. Customers should retain the written acknowledgment.

Depending on how you interact with us, we may collect the following categories of information:

18.1 Contact and identification information

This may include your name, company or organization, billing or mailing address, email address, telephone number, account details, and the name and contact information of passengers or trip coordinators.

18.2 Reservation and travel information

This may include pickup and destination addresses, dates and times, flight or transportation details, itinerary, passenger count, luggage information, vehicle preferences, accessibility or accommodation requests, special instructions, and communications concerning a reservation.

18.3 Payment and transaction information

We may collect billing information, transaction history, payment status, cardholder name, billing address, authorization records, and limited payment-card details. Full payment-card information may be collected and processed directly by our payment processors and may not be stored on our systems. Customers should not send complete payment-card information through ordinary email or unprotected text messages.

18.4 Communications

We may collect emails, text messages, telephone records, customer-service communications, feedback, complaints, and other correspondence. Where legally permitted and after providing any required notice or obtaining required consent, calls may be monitored or recorded for quality, training, safety, dispute-resolution, or compliance purposes.

18.5 Website and device information

When you use our website, we and our service providers may automatically collect an Internet Protocol address, browser type, device type, operating system, referring page, pages visited, links selected, approximate location derived from an IP address, date and time of access, session information, and similar technical or usage information.

18.6 Cookies and similar technologies

We may use cookies, pixels, tags, local storage, and similar technologies to operate the website, remember preferences, maintain security, understand website usage, measure advertising performance, and improve our Services. The cookies actually used may depend on the website platform, analytics tools, booking system, advertising services, and payment technologies installed on our website.

18.7 Information from other sources

We may receive information from travel coordinators, passengers, corporate clients, affiliates, operating carriers, booking platforms, payment processors, fraud-prevention providers, analytics providers, advertising platforms, publicly available sources, and other parties involved in arranging or performing a reservation.

We may use personal information to:

• Provide quotes and create, confirm, modify, dispatch, and complete reservations.
• Communicate with customers, passengers, travel coordinators, drivers, affiliates, and operating carriers.
• Process deposits, payments, refunds, invoices, authorizations, and disputed charges.
• Verify identity, prevent fraud, maintain account and vehicle security, and protect passengers, personnel, property, and the public.
• Arrange vehicles, drivers, routes, accommodations, luggage capacity, accessibility, permits, and third-party transportation.
• Send trip confirmations, reminders, arrival notices, driver details, service updates, safety messages, and customer-support communications.
• Send marketing communications when permitted by law and consistent with the choices described below.
• Operate, secure, troubleshoot, analyze, and improve our website, reservation processes, advertising, and Services.
• Maintain business, tax, accounting, insurance, compliance, safety, and legal records.
• Establish, exercise, investigate, or defend legal claims and enforce our agreements.
• Comply with legal obligations, lawful requests, licenses, permits, audits, and regulatory requirements.
• Complete a merger, financing, reorganization, acquisition, sale, or transfer of some or all of our business or assets, subject to appropriate protections.

We may use information for another purpose disclosed when it is collected or with your consent where required.

We may disclose personal information as reasonably necessary to the following categories of recipients:

20.1 Drivers, affiliates, and operating carriers

We may provide reservation and passenger information to drivers, dispatchers, affiliates, subcontractors, and properly licensed operating carriers that need the information to arrange or perform transportation.

20.2 Business service providers

We may disclose information to vendors that support payment processing, reservation management, dispatch, communications, SMS and email delivery, website hosting, cloud storage, analytics, advertising, customer support, accounting, insurance, security, fraud prevention, professional advice, and other business functions. These providers may use information only as permitted by their agreements with us and applicable law.

20.3 Customers and trip coordinators

When transportation is arranged by an employer, organization, travel arranger, event planner, or other customer for a passenger, we may provide reservation status, service details, charges, and related information to that arranging party.

20.4 Legal, safety, and compliance disclosures

We may disclose information when we reasonably believe disclosure is required by law, subpoena, court order, insurance requirement, licensing authority, regulatory request, or legal process; is necessary to investigate suspected fraud or unlawful conduct; or is reasonably necessary to protect rights, safety, passengers, personnel, property, or the public.

20.5 Business transactions

Information may be disclosed as part of due diligence or transferred in connection with a merger, financing, acquisition, reorganization, bankruptcy, sale of assets, or similar transaction. A recipient will be required to handle the information consistently with applicable law.

20.6 No sale of SMS consent information

We do not sell or share mobile telephone numbers, SMS opt-in data, or SMS consent records with third parties or affiliates for their own marketing or promotional purposes. We may provide this information to vendors that help deliver our messages, administer consent and opt-out requests, or support the Services, and when legally required.

20.7 Sale or sharing for targeted advertising

We do not knowingly sell personal information for money. Some website analytics or advertising technologies may be treated as a sale, sharing, or targeted advertising under certain state privacy laws, depending on how they are configured. Where legally required, we will provide an appropriate notice and method to opt out. 

Payment-card transactions may be handled by independent payment processors. Their privacy notices and security practices govern information submitted directly to them. We may retain transaction identifiers, limited card information such as brand and last four digits, payment status, billing details, signed authorizations, and records needed for accounting, dispute resolution, fraud prevention, and legal compliance.

Most browsers allow users to block, delete, or receive warnings about cookies. Blocking necessary cookies may prevent portions of the website or quote system from functioning correctly. If required by applicable law, we will provide a cookie preference tool for optional analytics or advertising technologies.

Browser-based “Do Not Track” signals are not interpreted consistently across the industry. Unless our website states otherwise, we do not currently respond to ordinary Do Not Track signals. Where legally required and technically supported, we will process recognized opt-out preference signals, such as the Global Privacy Control, for the browser or device sending the signal.

Providing a telephone number or email address allows us to send communications reasonably related to a quote, reservation, payment, pickup, trip status, safety issue, or customer-service request.

Marketing text messages will be sent only with any consent required by applicable law. Consent to marketing is not a condition of purchasing Services. Message frequency may vary, and message and data rates may apply. Reply STOP to opt out of marketing texts or use another reasonable method that clearly communicates your request. Reply HELP for assistance. An opt-out confirmation may be sent. Necessary nonmarketing communications may continue where permitted by law.

Marketing emails will contain an unsubscribe method where required. You may also reply UNSUBSCRIBE. We will honor valid commercial-email opt-out requests within the legally required period. Transactional or relationship communications may continue when needed to administer a reservation or account.

We retain personal information only for as long as reasonably necessary for the purposes described in this Policy, including to provide Services, maintain business and tax records, comply with transportation and insurance requirements, prevent fraud, resolve disputes, enforce agreements, and satisfy legal obligations. Retention periods vary according to the type of information, sensitivity, purpose, contractual requirement, and applicable law. When information is no longer reasonably required, we may delete, de-identify, or securely dispose of it.

We maintain reasonable administrative, technical, and physical safeguards designed to protect personal information against unauthorized access, acquisition, destruction, use, modification, or disclosure. These safeguards may include access restrictions, authentication controls, vendor oversight, secure payment processing, staff practices, backups, monitoring, and secure disposal appropriate to the nature of the information and our operations.

No website, electronic transmission, or storage system is completely secure, and we cannot guarantee absolute security. If a security incident affects information for which notice is legally required, we will provide notifications as required by applicable law.

Depending on your state of residence and subject to applicable exceptions, you may have the right to request access to, correction of, deletion of, or a copy of certain personal information; to opt out of certain targeted advertising, sales, or sharing; or to appeal a decision concerning a privacy request.

To submit a request, contact us using the information in Section 30 and describe the request. We may need to verify your identity and authority before acting. An authorized agent may submit a request where permitted by law, but we may require proof of authorization and identity verification. We will not unlawfully discriminate against a person for exercising an applicable privacy right.

These rights are not absolute. We may retain or decline to disclose information where permitted or required for security, fraud prevention, legal compliance, active reservations, recordkeeping, the rights of others, or the establishment and defense of legal claims.

Our website and Services are intended for adults arranging transportation and are not directed to children under 13. We do not knowingly collect personal information online directly from a child under 13 without legally required parental consent. Transportation information about a minor may be provided by a parent, guardian, school, organization, or other responsible travel arranger. If you believe a child has submitted personal information directly to us improperly, contact us so we can review and take appropriate action.

Our website may link to maps, payment services, social networks, review sites, booking platforms, operating carriers, or other third-party services. We do not control their privacy, security, or content. Information you provide directly to a third party is governed by that party’s policies. A link does not necessarily imply endorsement.

We may update this Privacy Policy to reflect changes in our technology, operations, vendors, legal obligations, or information practices. The updated version will be posted with a revised “Last updated” date. If a change materially affects how we use information already collected, we will provide any additional notice or obtain any consent required by law.

Questions, complaints, and privacy requests may be submitted to:

New York Bus Company / OTOMG Enterprise Inc. Telephone: 516-928-4844 Outside the United States and Canada: +1 516-928-4844 Email: hello@newyorkbuscompany.com Mailing address: New York Bus Company, 17 Cumberland Street, Brooklyn, NY 11205

Please do not include complete payment-card information, Social Security numbers, account passwords, or other highly sensitive information in an ordinary email.